FAQ
Find answers about Trust golf balls, U.S. shipping, returns, and order support.
Who makes Trust golf balls?
Trust Golf is a brand of Kerichem Materials Science Co., Ltd. Our roots in polymer and urethane engineering shape our in-house manufacturing, from materials and core construction to cover molding and finishing. Meet Trust Golf.
Which Trust golf ball should I choose?
- Aurora & Rosa: 3-piece construction with a Crystal Urethane cover and distinctive colors.
- Bison Power: V Power and X Power options with different feel and swing-speed recommendations.
- Panther: a low-compression, 2-piece urethane option for golfers seeking soft feel and value.
Use our Golf Ball Finder to explore your options, or compare all golf balls. Feel, shot response, and on-course testing can help you decide.
What are the U.S. shipping charges?
U.S. orders over $50 qualify for free shipping. Orders under $50 have a flat $7.99 shipping fee. Review the shipping amount at checkout and our Shipping Policy before ordering.
When will my order ship?
Orders are typically processed and shipped within 1–3 business days. Delivery estimates shown at checkout are a guide and are not guaranteed. Carrier availability, holidays, weather, and fulfillment delays may affect delivery. Tracking information is included in the shipping confirmation email when available.
Can I return my order?
Contact us within 30 days of receiving your order to request a return. Products must be unused, unopened, in their original packaging, and in resellable condition. Please obtain return instructions before sending anything back. Customers are responsible for return shipping unless the item received was incorrect, damaged, or defective. See the full Return and Refund Policy.
Can I return part of a 4-dozen package?
Multi-packs are sold as one product unit. The entire multi-pack must remain unopened, unused, and in resellable condition. Partial returns of individual dozens or inner packages from an opened multi-pack are not accepted.
What if my order is damaged, incorrect, or delayed?
Email service@trustgolfball.com with your order number and a description of the issue. For damaged, defective, or incorrect items, include photos showing the problem. If tracking has not updated for an extended period or a parcel appears lost, contact us so we can help investigate.
What about purchases from Amazon or another retailer?
Returns for Amazon or other third-party purchases must be requested through the retailer where the order was placed.
How can I contact Trust Golf?
For order support or help choosing a ball, email service@trustgolfball.com. For an existing order, please include the order number and the email address used at checkout.