Privacy Policy
This Privacy Policy describes how Trust Golf LLC, operating under the brand Trust Golf (“Trust Golf,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit, use, or make a purchase from trustgolfball-usa.com (the “Site”), subscribe to our marketing communications, or otherwise interact with us.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our Site and services.
Information You Provide to Us
When you place or attempt to place an order, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Customer service communications
- Marketing preferences
Payments are processed through Shopify and/or third-party payment providers. We do not directly store your complete payment card details.
Information We Collect Automatically
When you visit or use our Site, we and our service providers may automatically collect certain information about your device and activity, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages and products viewed
- Referring websites or sources
- Interactions with our Site
- Dates and times of visits
- General location information derived from your IP address
We may collect this information through cookies, pixels, tags, log files, and similar technologies.
2. Cookies and Similar Technologies
We use cookies and similar technologies to operate our Site, remember preferences, understand how visitors use our Site, improve performance, measure marketing effectiveness, and support advertising.
Some cookies are necessary for the Site to function, while others may be used for analytics, personalization, or advertising.
Depending on your location, you may be able to manage certain cookie preferences through the privacy or cookie controls available on our Site or through your browser settings.
Disabling certain cookies may affect how some features of the Site function.
3. How We Use Your Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Communicate with you about your orders or inquiries
- Provide customer service
- Detect and prevent fraud, abuse, or unauthorized transactions
- Maintain and improve our Site and services
- Understand how customers use our Site
- Measure the effectiveness of advertising and marketing campaigns
- Send marketing communications where permitted and consistent with your preferences
- Comply with legal and regulatory obligations
- Protect our rights, customers, business, and services
4. How We Share Personal Information
We share personal information with third-party service providers where necessary to operate our business, fulfill orders, provide our services, and conduct marketing and analytics.
Shopify
Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform used to operate our Site and process transactions.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
Amazon Multi-Channel Fulfillment
We use Amazon Multi-Channel Fulfillment (Amazon MCF) to fulfill certain orders placed through our Site.
To fulfill and deliver your order, we may provide Amazon with information such as:
- Your name
- Shipping address
- Contact information
- Order and product details
Amazon processes this information as necessary to provide fulfillment and delivery services.
Shipping and Logistics Providers
We may share information with shipping carriers and other logistics providers as necessary to deliver your order, provide tracking information, and resolve delivery issues.
Google Analytics
We use Google Analytics to understand how visitors use our Site and to measure website and marketing performance.
Google Analytics may collect information about your device, browser, IP address, Site activity, and interactions through cookies and similar technologies.
You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
Meta Pixel
We use the Meta Pixel to measure advertising performance, understand how visitors interact with our Site, and support advertising on Meta platforms such as Facebook and Instagram.
Meta may collect information about your device, browser, interactions with our Site, and advertising activity through pixels, cookies, and similar technologies.
You can learn more about Meta’s privacy practices at:
https://www.facebook.com/privacy/policy/
Klaviyo
We use Klaviyo to manage email marketing and certain customer communications.
When you subscribe to marketing communications or otherwise interact with our emails, Klaviyo may process information such as:
- Your name
- Email address
- Purchase history
- Marketing preferences
- Email opens and clicks
- Interactions with our Site
You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
Other Service Providers
We may also share personal information with vendors that provide services such as:
- Website hosting and technology
- Customer support
- Fraud prevention
- Data analysis
- Marketing services
- Business administration
We provide these parties with information only as reasonably necessary for them to perform services on our behalf.
5. Advertising and Marketing
We use information about your interactions with our Site to measure advertising campaigns and, where permitted, provide advertising that may be more relevant to you.
This may include advertising delivered through platforms such as Meta and Google.
You may be able to control personalized advertising through:
- Privacy settings offered by advertising platforms
- Your browser or device settings
- Cookie or privacy controls available on our Site
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send you non-promotional communications related to your orders, customer service requests, or other transactions.
6. Third-Party Websites and Services
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this Privacy Policy
- Process and maintain transaction records
- Provide customer service
- Comply with accounting, tax, legal, or regulatory requirements
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
We may retain certain information after a deletion request where required or permitted by law.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how your personal information is used or shared
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain uses of personal information for targeted advertising, where applicable
These rights may be subject to exceptions and limitations under applicable law.
To submit a privacy request, contact us at service@trustgolfball.com.
We may need to verify your identity before completing certain requests.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Site and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal requirements.
Any revised version will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how we handle personal information, please contact us at: